We usually process orders with in 1 to 2 business days of receiving the order.
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We offer free shipping on all U.S. orders. Need it super fast? You can choose Express or 2-Day Air for an extra fee at checkout.
We currently do not offer international shipping. However, if you must have it email us at info@onetrubrand.com and we can probably make it happen.
Return Time Frame
You have 30 days from the date you received your purchase to decide if it's right for you.
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Condition
Items must be new and unused, and returned with all original tags and packaging.
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How to Make a Return or Exchange:
Contact us at support@onetrubrand.com to get started. We'll help you out whether you need a different size, a new color, or a completely different item.
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Mulligans (Exchanges)
Didn't get it right the first time? No problem! We'll give you a second shot to find the perfect hat. Return the one you have along with your order number and let us know the one you want.
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Refunds
If you prefer a refund, we'll process it to your original payment method within 7 business days of receiving your return.
International Returns
Please note, all international sales are final. We do not accept returns or exchanges on these orders.
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Special Notes:
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Non-Returnable Items
Used hats.
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Sale Items
These can only be exchanged or returned for an eGift Card; they're not eligible for refunds.
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Shipping Costs
Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out at strokes.info@OneTruBrand.com. We’re here to help make sure you have the best experience possible!
